Shipping Policy

Shipping Information

Welcome to the Lotus Wheel, a NZ business aimed at relieving back and neck pain for everybody. We are based in Auckland and fulfill all orders on the day they come in.

Shipping Destinations:

We can deliver Lotus Wheels to you anywhere in New Zealand and Australia.

Delivery Time Frames:

All products are sent from Auckland Central.

New Zealand Delivery Times (in working days)
Auckland: 2 days
North Island: 3 days
South Island: 4 days
*+1 day for rural addresses

Australia Delivery Times (in working days)
AU Metro: 5-10 days
AU Non-Metro: 8-13 days
*+1 day for rural addresses

Please note that delivery times are approximate and may be subject to unexpected delays due to circumstances beyond our control, such as adverse weather conditions or disruptions in the shipping network.

Shipping Costs:

Shipping price is $4.95 to all New Zealand and Australian addresses .

Order Processing:

Orders are fulfilled within 24 hours of the order being made. Please note that this processing time does not include weekends or holidays.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow some time for the tracking information to become available.

Shipping Partners:

We send New Zealand orders with PostHaste and Australian orders with Asendia

Delivery Issues:

If you encounter any issues with your delivery, please contact our Customer Support team at contact@lotuswheel.co.nz. We will do our best to fix your issue or send out a replacement order instead.

If you have any further questions or require additional information, please do not hesitate to reach out to us.