Thank you for purchasing a Lotus Wheel. We created the product with the aim to help kiwis find relief from back and neck pain. If you are not entirely satisfied with your purchase, we're here to help.
Send us an email saying why you are not enjoying the Lotus Wheel within 60 days of your purchase date. We will send you the address to return the products to for a full refund.
Once we receive your item, we will notify you and provide you with a full refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, contact us at:
If you wish to exchange an item for a different size please contact us to arrange the exchange. Please note that the same return eligibility criteria applies to exchanges.